Unthread

What Unthread is

A helpdesk designed around where people actually ask for help. Instead of forcing a portal visit, requests in Slack threads, Teams messages or email become tickets automatically, with the requester's history and connected systems providing context.

The AI does execution rather than triage alone: answers routine questions, runs workflows in other tools, and every resolution updates the knowledge that shapes the next response.

What you can do with it

• Capture support requests directly from Slack, Teams, email and portals
• Let AI understand requests in context and resolve what it can
• Automate actions across ticketing, CRM, HR and identity systems
• Track SLAs and SLOs against real conversations
• Build ITIL processes: CMDB, asset tracking, change and CAB approvals
• Turn resolved conversations into documentation automatically

Who it is for

• IT teams supporting employees where they chat
• HR and people ops handling employee requests
• Customer support teams on Slack-first workflows
• RevOps teams needing request operations as a system of record

What to watch out for

• Granting an AI agent execution rights over HR and IT systems needs tight scoping and audit
• Knowledge auto-capture should be reviewed before it becomes policy
• Conversation-based ticketing needs channel hygiene to avoid noise
• Pricing should be checked against seat and request volume