What Scribe is
A tool that writes the documentation while you do the work. You perform the process with the recorder on, and it produces a step-by-step guide with a screenshot for each step.
That matters for the tasks nobody documents because writing them up takes longer than doing them.
What you can do with it
- Record a browser or desktop process
- Generate a guide with steps and screenshots
- Produce SOPs and training manuals
- Write customer support guidelines
- Share by link or embed
- Add overviews and help centre content with AI
Who it is for
- Operations teams writing SOPs
- Customer success and support teams
- Training and onboarding leads
- Teams explaining the same process repeatedly
What to watch out for
- Recorded steps capture whatever is on screen, so clear confidential data before recording
- Guides go stale when the software changes, so someone has to own updates
- Make sure you are allowed to document and share the process you recorded
- Generated overviews still need checking for accuracy
Pros & cons
✓ What we like
- Documentation produced from real work
- Screenshots handled automatically
- Several sharing options
- Cuts the cost of writing procedures
! What to watch out for
- Recordings can capture sensitive screen content
- Guides need an owner to keep them current
FAQ
How does it build a guide?
It records your actions in the browser or desktop, then produces steps with a screenshot for each.
What is it used for?
SOPs, training manuals, customer support guidelines and internal tutorials.
Can I share the result?
Yes. Guides can be shared by link, embedded, or reused in a knowledge base or wiki.
Last reviewed: 2026-09-15
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