Responso

What Responso is

A helpdesk for people selling on marketplaces rather than their own site. Messages from platforms such as Allegro, Amazon, eBay and Etsy come into one workbench, where AI helps draft answers and flags the tone of what came in.

The problem it addresses is the seller who has to check four marketplace inboxes separately.

What you can do with it

• Centralise messages from several marketplaces
• Draft replies with AI assistance
• Read sentiment and context on incoming messages
• Automate answers to routine questions
• Edit messages before sending
• Track service statistics and response performance
• Start on a limited free allowance

Who it is for

• Marketplace sellers on several platforms
• E-commerce customer service teams
• Small sellers without a support tool
• Agencies managing seller accounts

What to watch out for

• Refunds, disputes, negative reviews and platform penalties need a person to confirm before replying
• Marketplace rules govern response times, and automated replies still have to meet them
• Buyer data must be handled within each platform's terms
• Check which marketplaces are supported on your plan