What Missive is
A shared inbox where the conversation and the discussion about it live together. Team email, group chat, tasks and internal comments sit in one place, so reply decisions are made with context.
AI helps with drafting and translation.
What you can do with it
- Work from a shared team inbox
- Discuss an email with colleagues in context
- Turn messages into tasks
- Assign conversations to owners
- Draft replies with AI
- Translate customer mail
Who it is for
- Customer service teams
- Sales teams sharing an inbox
- Operations teams
- Email-centred organisations
What to watch out for
- Customer communication needs facts, tone and authority checked by a person
- AI drafts do not remove your responsibility for what is sent
- Shared visibility means internal comments must stay internal: check before replying
- Permissions and customer privacy boundaries need setting up
Pros & cons
✓ What we like
- Email and internal discussion together
- Task assignment from mail
- AI drafting and translation
- Good for shared support inboxes
! What to watch out for
- Internal comments risk being exposed
- Every send still needs human review
FAQ
What is it for?
Bringing email, group chat, tasks and internal discussion into one workflow.
Can AI replace the support team?
No. It drafts and translates. Responsibility for customer communication stays with people.
What should I set up first?
Permissions, and rules about which internal comments must never be sent externally.
Last reviewed: 2026-09-15
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