What Canny is
Feedback management software for product teams. Requests coming in from support, sales and users land in one place, get grouped into themes, and feed roadmap planning and public updates.
AI is used to capture and classify feedback so the inbox does not have to be sorted by hand.
What you can do with it
- Collect feedback from several channels into one board
- Let AI capture and group requests
- Analyse themes to see what keeps coming up
- Plan a roadmap and share updates with users
- Run a public roadmap and track bugs
Who it is for
- SaaS and B2B product teams with steady user feedback
- Teams that publish a roadmap or run feature voting
What to watch out for
- The tool does not decide priorities: revenue, customer value, engineering cost, compliance risk and positioning still do
- Be careful what a public roadmap promises, and avoid writing experimental work as a fixed date
- Vote counts are a signal, not a mandate
- Plan features vary, so check what is included
Pros & cons
✓ What we like
- One place for scattered feedback
- AI grouping saves manual sorting
- Public roadmap and changelog support
- Evidence for prioritisation discussions
! What to watch out for
- Prioritisation still requires judgement
- Public roadmaps create commitments
FAQ
What does it mainly do?
Collects, organises and analyses customer feedback to help plan a product roadmap.
Does it have AI features?
Yes. Feedback can be captured and classified automatically.
Do I still need to judge priorities?
Yes. Votes and AI grouping are clues; business value, cost and strategy decide the order.
Last reviewed: 2026-09-15
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