Dialpad

What Dialpad is

Dialpad is a cloud communications platform for business. It combines enterprise telephony, messaging, video conferencing and a cloud contact centre, and adds AI that transcribes calls, produces summaries and action items, and gives agents real-time prompts and insights.

What you can do with it

• Run phone, messaging and meetings from one platform
• Get automatic call notes and action items
• Support agents with live prompts
• Search past calls by content

Who it is for

• Customer service and sales teams
• Contact centres
• Distributed organisations

What to watch out for

• Call recording and AI analysis trigger consent laws that vary by region; get consent and notice right before enabling
• Recordings and transcripts are sensitive business data; set retention and access rules
• AI summaries can misstate commitments made on a call; verify before relying on them
• Migrating a phone system is disruptive, so plan number porting and downtime